Most people agree that one of the keys to organizational success is having an engaged workforce.
Over the years, the understanding and terminology around employee engagement has shifted. From employee satisfaction in the 1970’s and 80’s, to employee commitment, then employee engagement, and now sustained engagement.
Despite these changes in understanding, the basic approach is still the same. Use some form of employee survey to gather the opinions and thoughts of your team, develop an action plan to address deficiencies, rinse, and repeat.
Unfortunately, the results have been similarly stagnant. Despite decades of work, employees are still remarkably disengaged. According to a 2013 Gallup poll, only 13% of employees worldwide are engaged at work.
Why is that?